Return Policy

Please read our return policy carefully. By placing an order, you agree to these terms at the time of purchase.

Return of goods
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include tracking number). Unfortunately, if more than 30 days have passed, we are unable to offer a refund. All returns must be registered via our customer service.

Conditions
Returned items must be:

• Unused
• In their original packaging
• In the same condition as received

I have received a faulty item
If you have received a faulty item, please contact our support team immediately with the following information:

• Your order number
• Which item is damaged
• A description
• Photographic evidence

If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without proof of damage from a member of our support team.

I have received the wrong item
In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

• Your order number
• The name of the item you did not receive
• The name of the item you did receive
• A photo of the item you received

Damage due to personal use
We are not responsible for damage caused by:

• Misuse
• Negligence
• Improper handling

Only manufacturing defects are covered under our return policy.

Exchange
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.

For faulty products
If the product is faulty, has been damaged in transit or is otherwise defective, there is no return charge.

If I want to return the item(s)
If the customer has purchased the wrong product, does not fit or no longer wants it, the customer is responsible for the actual cost of return shipping and the return receipt. We recommend using a trackable shipping method. We are not responsible for returns that are lost in transit.

Refund procedure
Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. If approved, your refund will be processed promptly and applied to your original payment method.

Delayed or missing refunds
If you have not received your refund yet:

• Double-check your bank or card account
• If the issue persists, contact us at support@ashburyandfinch.com

Return address
We work with international fulfillment centers in Asia. This allows us to keep our operational costs low and offer our products at reasonable prices, while our on-demand model helps us avoid overproduction, excess stock and waste. All returns are therefore sent back to our fulfillment center in Asia.

Please contact our customer support before sending your return, so we can provide you with the correct return address and guide you through the process. 

Please don't hesitate to always reach out to our customer support as well: support@ashburyandfinch.com